Cancellation Policy

1. Introduction

This Cancellation Policy sets out the terms that apply to cancellations, date changes, and refunds for hot air balloon flights with Flying Pictures México.

2. Cancellations by the Customer

If you need to cancel your reservation:

All cancellations must be requested in writing by email. Refund processing takes 5 to 10 business days.

3. No Show

Failure to arrive at the confirmed time and meeting point results in forfeiture of the payment, with no refund or date change.

4. Date Changes

The following conditions apply to date changes:

• More than 72 hours in advance: One complimentary change, subject to availability.
• 24-72 hours in advance: One complimentary change; additional changes may incur a 25% fee.
• Less than 24 hours in advance: Change subject to availability and a 50% fee.

Requests must be made at least 4 hours before the scheduled flight.

5. Weather

If we cancel because conditions are unsafe, you may choose:

• A full 100% refund.
• Complimentary rescheduling.
• Credit valid for 12 months.

The final weather-related cancellation decision belongs to the certified pilot in command.

6. Health

If you cannot fly for medical reasons:

• With a valid medical certificate: Full refund or complimentary date change.
• Without a medical certificate: The standard cancellation policy applies.

The certificate must be issued by an authorised medical professional.

7. Refund Process

To request a refund:

1. Email your request to ventas@flyingpictures.mx.
2. Include your booking number and reason for the request.
3. Attach supporting documentation when applicable.
4. Wait for confirmation within 24-48 hours.
5. Processing takes 5 to 10 business days.
6. Refunds are issued to the original payment method.

8. Groups

Special conditions may apply to bookings for groups of 8 or more passengers. The applicable terms will be provided with the group quote.

9. Insurance

You may wish to purchase independent travel insurance that covers cancellations and interruptions.

10. Exceptions

Flying Pictures México may evaluate exceptional circumstances individually.

11. Contact

Email: ventas@flyingpictures.mx

Phone: +52 (55) 8025 1057

Business hours: Monday to Sunday, 6:00 AM – 8:00 PM (Mexico City time)