Privacy Policy

How we protect your personal data and privacy

Last updated: January 17, 2026

1. Introduction

Flying Pictures México is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect information when you visit our website or use our hot air balloon flight services.

2. Data We Collect

We may collect the following types of information:

Personal information: Name, email address, phone number, address, and payment details provided during booking.
Identification information: Passport, INE, or another official ID used to verify identity.
Health information: Weight, relevant medical conditions, and physical restrictions needed for flight safety.
Technical information: IP address, browser type, operating system, and website usage data.
Photos and videos: Images captured during your flight experience with your consent.

3. How We Use Your Information

We use your information for the following purposes:

To process and manage your flight reservations
To send confirmations, reminders, and relevant operational information
To ensure your safety during the flight experience
To improve our services and user experience
To comply with legal and regulatory obligations
To send promotional communications (with your consent)
To process payments and prevent fraud

4. Data Protection

We use technical, administrative, and physical safeguards intended to protect personal information from unauthorised access, loss, alteration, or disclosure. These include restricted access controls and security procedures appropriate to our operation.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve the experience and analyse website traffic. You can control cookies through your browser settings.

6. Sharing Information with Third Parties

We do not sell or rent your personal information. We may share your data with:

Service providers: Payment processors, communications services, and technology infrastructure providers.
Regulatory authorities: When required by law, including civil aviation or public safety authorities.
Business partners: Hotels, restaurants, and transportation providers involved in your selected experience, when necessary or with your consent.

7. Your Rights

You have the following rights regarding your personal information:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Object to or restrict data processing
Request data portability
Withdraw your consent at any time

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this notice, unless a longer period is required or permitted by law. Booking records may be retained for safety and compliance purposes.

9. Minors

Bookings must be made by an adult. When a minor travels, their personal information must be provided by a parent or legal guardian and is used only as necessary to manage the booking and flight safely.

10. Changes to This Policy

We may update this Privacy Notice periodically. Material changes will be communicated by publishing the updated notice and revision date on this page.