Terms and Conditions

Last updated: January 17, 2026

1. Introduction and Acceptance

Welcome to Flying Pictures México. These Terms and Conditions govern the use of our hot air balloon flight services and website. By booking, participating in a flight, or using the website, you agree to these terms.

2. Flight Services

Flying Pictures México offers hot air balloon flight experiences over the Teotihuacán area. Our services include:

Shared hot air balloon flights
Private flights for exclusive groups
VIP experiences and personalized tours
Additional services such as transportation and breakfast

3. Reservations and Confirmation

To book a flight, you must:

Provide accurate and up-to-date personal information, including valid identification.
Provide accurate health and weight information relevant to safe operation.
Complete the full payment or required deposit for the selected booking.
Confirm the booking within the period specified during purchase.

Confirmation is subject to availability and suitable weather conditions.

4. Pricing

Prices are displayed in Mexican pesos (MXN). Inclusions depend on the selected experience and may include:

A certified hot air balloon flight
Passenger insurance
A flight certificate
A sparkling toast or non-alcoholic alternative

Transportation, meals, tours, and other extras are included only when listed in the selected package.

5. Requirements

To take part in a flight, passengers must meet the following requirements:

Age: Minimum 4 years old. Minors must be accompanied by a parent or legal guardian.
Weight: Maximum 120 kg (265 lb) per passenger. Accurate weight information is required for flight planning.
Health: Passengers must disclose relevant conditions. Pregnant guests cannot fly.
Documentation: A current official photo ID may be required at check-in.

6. Safety

Safety is our highest priority. Pilots are certified by the civil aviation authority and aircraft are inspected regularly. The pilot in command has final authority over all safety-related decisions.

7. Weather

Flights depend on weather conditions. We operate only when the pilot determines conditions are safe. If conditions are unsuitable, the flight will be rescheduled or refunded according to the Cancellation Policy.

8. Responsibilities

By participating, you agree to:

Follow all safety instructions
Behave respectfully at all times
Not be under the influence of alcohol or controlled substances
Disclose relevant medical conditions
Accept responsibility for damage caused by personal negligence
Arrive on time at the confirmed meeting point

9. Liability

Flying Pictures México operates in accordance with applicable aviation regulations. Liability is limited as permitted by law and by the applicable insurance policy. We are not responsible for delays, cancellations, or losses outside our reasonable control.

10. Intellectual Property

Website content, including text, images, logos, and design, belongs to Flying Pictures México or is used under licence. Unauthorised use is prohibited.

11. Media

Photos or videos intended for promotional use require consent. You may decline or withdraw that consent by notifying our team, subject to applicable law.

12. Modifications

We may update these terms. Changes take effect when published on this page and do not retroactively alter confirmed booking terms unless required by law.

13. Governing Law

These terms are governed by the laws of the United Mexican States. Disputes will be submitted to the competent courts of the State of Mexico, unless applicable consumer law provides otherwise.