Your Journey to the Skies.
Everything you need to know before the alarm clock rings
The most sublime moments begin before the world awakes. To ensure your arrival at our private launch site is seamless and professional, we have provided this operational briefing. From transportation timing to meeting points, we manage the precision so you can enjoy the serenity.
The Science of Flight
Early morning flights over the Teotihuacán Valley
A hot air balloon travels with the wind. The air is usually steadier early in the morning. As the sun warms the ground, rising air can create turbulence. Our crew assesses the wind and air stability to determine when to take off.
Arrival & Directions
Your Gateway to the Valley.
Located in the heart of the Teotihuacán Valley, our private launch site is easily accessible from Mexico City and surrounding areas. Precision in your arrival ensures excellence in your flight.
The Stress-Free Choice
If you booked a package with transport, our van picks you up directly from your hotel or Airbnb in designated zones (Reforma, Polanco, Centro, Roma/Condesa).
Times are confirmed at pickup before your flight.
Self Drive
Allow an estimated 45 to 60 minutes to drive from central Mexico City. Travel time varies with traffic. Plan to arrive 15 minutes before the time on your reservation.
Do not guess. Use this Waze/Google Maps link directly to our Globoport.
WEATHER POLICY
Operational Integrity: Our Flight Guarantee.
We maintain rigorous safety protocols. If meteorological conditions do not meet our standards, we simply do not fly. Our commitment is to your safety above all else. Should a flight be cancelled due to weather, we offer seamless rescheduling or a full refund. We prioritise your peace of mind as much as your protection.
If We Cancel (Bad Weather):
If the pilot cancels because of unsafe weather, you may choose a full 100% refund, complimentary rescheduling, or credit valid for 12 months.
Cancellations requested by the customer
These timeframes apply when you request a cancellation or a change to your booking date.
72 hours or more before
Full 100% refund.
24 to less than 72 hours before
50% refund or one complimentary date change, subject to availability. Additional changes may incur a 25% fee.
Less than 24 hours before
No refund. Date changes are subject to availability and a 50% fee.
Requests must be made at least 4 hours before the scheduled flight.
All cancellations must be requested in writing by email. Refund processing takes 5 to 10 business days.
ESSENTIAL PREP
Dress for Two Climates
The Onion Strategy
It is crisp (and sometimes cold) at 6:00 AM, but by the time we land and have breakfast, the Mexican sun is warm. Wear layers. A jacket you can remove is your best friend.
Footwear
We launch from fields, not runways. Wear comfortable, closed-toe shoes (sneakers or boots).
Luggage
Please bring only small backpacks. Large suitcases can be stored securely at our reception, but they cannot fly in the basket due to weight and space.
Frequently asked questions
About the flight
I am afraid of heights. Will I get dizzy?+−
Surprisingly, no. Vertigo usually comes from a connection to the ground. In a balloon, you are detached. The motion is so stable you could balance a coin on its edge. Most nervous flyers are smiling within 2 minutes.
Are there restrooms?+−
Yes. Restrooms are available at our facilities before takeoff. There is no restroom on board during the flight, so we recommend using them before boarding.
Safety & Limits
Can children fly?+−
Yes. Children ages 4 and older may fly when accompanied by an adult.
Can pregnant women fly?+−
For safety reasons, pregnant guests cannot fly. Landings may involve impacts that are not recommended during pregnancy.
Is there a weight limit?+−
The maximum weight per passenger is 120 kg (265 lb). If you have any questions, please contact us before booking so our team can help plan the flight safely.
Booking & Extra
Can I bring a camera?+−
Yes. Cameras are welcome, and a wide-angle lens works especially well for the views. Professional cameras must be secured with a strap.
What is the breakfast like?+−
Essential does not include breakfast. Transport + Pyramids, Celebration, Traveler and Private Balloon Experience include a full breakfast; Premium - VIP includes brunch; Charter includes a pre-flight coffee break and brunch at Club Campestre. Discuss any dietary restrictions.
Does my booking include parking?+−
Yes. You can park at our balloon port at no extra cost.